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Al Fakher Prime 2 Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Prime 2 protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Prime 2 is either created or lost.

In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Prime 2.

Why returns and credit notes matters on the Prime 2

Distinguish between a defect claim and a change of mind before agreeing any action.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

The most common mistake is optimising for the first order instead of the fourth, which is where Prime 2 economics actually settle.

The most common mistake is optimising for the first order instead of the fourth, which is where Prime 2 economics actually settle.

Checklist

• Retain one sealed sample carton from every batch for reference.
• Verify that artwork matches the approved compliance template.
• Log sell through by account for the first eight weeks.
• Request batch photographs and a packing list prior to shipment.
• Review the reorder point after one full selling cycle.
• Confirm the exact configuration in writing before the deposit is paid.

Commercial terms

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.

Frequently asked questions

Who pays return freight on a Prime 2 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

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