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Warranty and After Sales Guide for Al Fakher Prime 2
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Prime 2 line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Prime 2 is either created or lost.
Consistency across batches matters more than peak performance for Prime 2, and warranty and after sales is where inconsistency first appears.
Why warranty and after sales matters on the Prime 2
A clear dead on arrival policy removes friction for retail partners.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Prime 2 |
| Brand | Al Fakher |
| Category | Disposable Vapes |
| Battery | 800 mAh |
| Output range | 12-80 W |
| Capacity | 4.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 200 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Consistency across batches matters more than peak performance for Prime 2, and warranty and after sales is where inconsistency first appears.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Verify that artwork matches the approved compliance template.
- Confirm the exact configuration in writing before the deposit is paid.
- Check carton quantities against the commercial invoice line by line.
- Retain one sealed sample carton from every batch for reference.
- Review the reorder point after one full selling cycle.
Commercial terms
Payment history is the single most reliable route to better terms, more than total annual volume.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (162 units) | Tier 1 | 30-45 days |
| Pallet (1491 units) | Tier 2 | 14-21 days |
| Container (17700 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Prime 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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